Technical Support

In emergency down situations, call our emergency on call number, 1-717-269-7829, for 24/7 service covered by our application engineers. This service will assist after normal business hours in getting any code red emergency mixer repair or replacement services started so that when the team arrives the following business day, the request has already been started and in-progress, to get your process back in motion as soon as possible.

Our team includes a full staff of experienced, knowledgeable application engineers who have the expertise to provide responsive and reliable service and advice. Our team can quickly assist with troubleshooting and provide a range of solutions for your unique circumstances.


Need assistance troubleshooting an issue? Our Troubleshooting Guide was designed to resolve the most common issues encountered.

Need More Help?

Our team is here to help. Please complete the form below and we will respond within two business days.

For inspections and repairs, click here

Site Address
How can we help you?
 GA Drawing Manual Parts Diagrams
 Lubrication Information Vibration Information Bolt Torques Work Instructions Seal Information Motor Information Process Information Other

For emergency situations, please call 1-717-832-8870

Have you checked out our FAQ Page?

 Noise Heat Mechanical Failure Vibration Process Leaks Overload Other
 Changing the product makeup Increasing Unit Speed Changing the agitator design (impeller) Increasing/decreasing motor power Generating additional throughput Other

So we can best assist you by reviewing the technical details of your change, please complete our application datasheet and upload it below.

Top Entry Mixer Application Data Sheet

Side Entry Mixer Application Data Sheet

Mixer Information
Please select any files you would like to upload
Billing Address
 Start-up/Commissioning Training Installation Assistance Preventative Maintenance Break Down Troubleshooting Warranty Support
 I acknowledge that:
  1. The information provided above is correct to the best of my knowledge.
  2. Unless provided with a not to exceed (NTE) estimate, costs associated with above requested field service will be billed per the Customer Field Service Rates. This includes any costs related to incorrect information or changes in schedule or scope from what is explicitly provided above.
  3. I agree to PMSL Field Service terms and conditions.
  4. For claims of warranty, I may be responsible for any costs incurred from the services performed in the event they are found to be outside of the terms and conditions of the factory warranty. Service costs may include travel and expenses to/from facility above, as well as labor per Customer Field Service rates, and materials (if applicable).
 I am authorized to act and submit on behalf of my organization
Part information, including part description and, if known, bubble number or part number:

Document Upload

Upload any supporting documents such as drawings, datasheets, picture of mixer name plate, purchase orders, tax exemption certificates, SDS sheets, etc. If this will be your first purchase from us, please complete our credit application and upload below.
Please select any files you would like to upload