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Field Service

Field Service

Our dedicated team of technicians provide multiple onsite maintenance options to assist in your mixing operations:

Installation / Commissioning

Start-up and verification of proper installation, often required in customer specifications.

Onsite Consulting & Repair

Diagnostic services with onsite repair services available at your plant location. When repairing your mixing solution onsite is not an option, the system can often be sent back to our Inspect & Repair Department.

Preventative Maintenance

Diagnostic services available at your plant location. Diagnostic and benchmark tests provided to ensure peak performance of the mixing solution and equipment.

Turnkey Services

Training Services

Training services for your plant team teaching proper care of mixing solutions and equipment.

For additional information, review our current field service rates and terms and conditions, or contact us.

Submit Request

To process your field service request, please complete the form below. Once submitted, we will quickly dispatch the right resources based on your needs, maximizing your productivity!

Subject *

For inspections and repairs, click here

Full Name *

Title *

Email Address *

Phone Number *

Company Name *

Industry *

Site Address

Country: *

Street Address *

City *

State/Province *

Zip/Postal Code *

How can we help you?

Documentation GA Drawing Manual Parts Diagrams

Technical Data Lubrication Information Vibration Information Bolt Torques Work Instructions Seal Information Motor Information Process Information Other

Please Provide Additional Information:

Troubleshooting

For emergency situations, please call 1-717-832-8870

Have you checked out our FAQ Page?

Noise Heat Mechanical Failure Vibration Process Leaks Overload Other

Please describe the issue:

Process Changes Changing the product makeup Increasing Unit Speed Changing the agitator design (impeller) Increasing/decreasing motor power Generating additional throughput Other

For our team to assist, please describe the type of change you are looking to make:

So we can best assist you by reviewing the technical details of your change, please complete our application datasheet and upload it below.

Top Entry Mixer Application Data Sheet

Side Entry Mixer Application Data Sheet

Mixer Information

Serial Number* ^Ⓘ

Model Number

Order Number

Size Number

Additional Comments

Please select any files you would like to upload

Is fire hot or cold?

Message *

Upload a File:

Is fire hot or cold?

I confirm the Site Address is the Service Location

Billing Address
Same as Site Address

Country *

Street Address *

City *

State/Province *

Zip/Postal Code *

Serial Number * ^Ⓘ

Model/Size

Order Number

Service Requested * Start-up/Commissioning Training Installation Assistance Preventative Maintenance Break Down Troubleshooting Warranty Support

Being as detailed as possible, please describe the reason for your request.*

Is the equipment within warranty?* YesNo

If yes, when was the equipment put in service?

Requested Date for Field Service*

Requested Time Onsite for Field Service Technician*

List any site certification requirements (examples would include TWIC, Confined Space, etc.)

List all site PPE requirements (examples would include hard hat, safety shoes, FRC or Nomex, H2S Monitors, etc.)

Please list any additional site protocols that PMSL should be aware of (for example, orientation requirements, security gate protocol, policy on electronic equipment, etc.)

I acknowledge that:

The information provided above is correct to the best of my knowledge.
Unless provided with a not to exceed (NTE) estimate, costs associated with above requested field service will be billed per the Customer Field Service Rates. This includes any costs related to incorrect information or changes in schedule or scope from what is explicitly provided above.
I agree to PMSL Field Service terms and conditions.
For claims of warranty, I may be responsible for any costs incurred from the services performed in the event they are found to be outside of the terms and conditions of the factory warranty. Service costs may include travel and expenses to/from facility above, as well as labor per Customer Field Service rates, and materials (if applicable).

I am authorized to act and submit on behalf of my organization

Part information, including part description and, if known, bubble number or part number:

Part Number

Quantity

Bubble Number

Part Description *

PO Number (If applicable, please upload your PO below.)

Comments

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Tax Exempt (If applicable, please upload your tax exemption certificate below)

Document Upload

Upload any supporting documents such as drawings, datasheets, picture of mixer name plate, purchase orders, tax exemption certificates, SDS sheets, etc. If this will be your first purchase from us, please complete our credit application and upload below.

Please select any files you would like to upload

Is fire hot or cold?

Aftermarket

Mixer Modernization & Reliability
Field Service
Inspect & Repair
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Parts
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Replacement Drive Support
Maintenance & Service Program

Installation / Commissioning

Onsite Consulting & Repair

Preventative Maintenance

Turnkey Services

Training Services

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